Pharmacy Benefit Managers Earful — what people are telling us

1 constituent story reviewed and approved for public display. Personal information has been removed before publication. Submitters who chose not to publish do not appear here.

Top issues

Forced to use a specific pbm-owned mail-order pharmacy

Couldn't reach a real person at the pbm

A delay or denial caused real medical harm

Prior authorization delays or denials

Copay or fees higher than the cash price

Most-cited PBMs

Cvs caremark

States represented

Jess O.

Philadelphia, PA

Sev 5

Caremark requires me to use their mail-order for my asthma controller. The package was 'lost' in November. The replacement took 11 days. In that window I had two attacks bad enough to use the rescue inhaler more than I should and I missed three days of work.